Refund & Return Policy

 

REFUND & RETURNS POLICY 

Each jacket is created with highest quality leather and accessories. Our jackets undergo stringent quality checks during and after production. In an unlikely event of any defect that you may find, feel free to contact us. It is our desire to provide you a hassle free returns, refund, or repairs experience.

We make every effort to produce a jacket that looks exactly the same on our website or elsewhere on Social Media. In the unlikely event that there is a major fault in the product, you are eligible for replacement or refund (all shipment costs are covered by us). For minor faults, we offer full and free repair.

Further information regarding your rights under Australian Consumer Law is available at: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

CHANGE OF MIND?

By any chance you have any regrets about purchasing Five Lanes Jacket (which is almost impossible with the quality and style we produce), Please Don’t! We really want you to be satisfied with your purchase. If you are not happy with your purchase, we will immediately address any queries you have. Drop us a line at care@fivelanes.com.au as soon as possible after receiving your Jacket and one of our team member will take care. In an unlikely event that you still want to return the jacket, we ask that it must be done within 14 days of delivery subject to Consumer Guarantee mentioned on the Guarantee section and elsewhere on our website and meeting following conditions:

  • Jacket is unworn, unwashed, in its original condition with all tags intact and in a re-sellable condition
  • Proof of purchase is attached (email receipt is also acceptable)
  • Reason for return

Make sure the return shipment is similar to how you received it. This is to protect the jacket from damage during the shipping. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will keep you updated during all these stages to keep the process clear and friendly.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at care@fivelanes.com.au

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@fivelanes.com.au. One of our friendly customer service officer will get in touch with you immediately and process your query to find the most optimum solution.

Shipping
To return your product, you should mail your product to: 4 Hackney Street, Aintree, VIC, 3336, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In case of major damage, our customer service will take care of shipping as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance.