Refund & Return Policy

 

REFUND & RETURNS POLICY 

Each jacket is created with highest quality leather and accessories. Our jackets undergo stringent quality checks during and after production. In an unlikely event of any defect that you may find, feel free to contact us and we will provide you with a hassle free returns, refund, or repairs experience.

In the unlikely event that there is a major fault in the product, you are eligible for replacement or refund (all shipment costs are covered by us). For minor faults, we offer full and free repair.

CHANGE OF MIND?

If you are not happy with your purchase, we will immediately address any queries you have. Drop us a line at care@fivelanes.com.au as soon as possible after receiving your Jacket and one of our team member will take care. If you wish to return the jacket, we ask that it must be done within 14 days of delivery subject to Consumer Guarantee mentioned on the Guarantee section and elsewhere on our website and meeting following conditions:

  • Jacket is unworn, unwashed, in its original condition with all tags intact and in a re-sellable condition
  • Proof of purchase is attached (email receipt is also acceptable)
  • Reason for return

Make sure the return shipment is similar to how you received it. This is to protect the jacket from damage during the shipping. 

Further information regarding your rights under Australian Consumer Law is available at: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will also notify you of the full approval, approval with deduction or rejection of your refund. 

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, we request you to check your bank account again, your credit car company, and your bank subsequently.

If you’ve done all of this and you still have not received your refund yet, please contact us at care@fivelanes.com.au


Sale items (if applicable)
Only regular priced items may be refunded. Sale items are not eligible for a refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged and we have been informed regarding it within 14 days of delivery. If you need to exchange it for the same item, send us an email at care@fivelanes.com.au. One of our customer service officer will get in touch with you immediately and process your query to find the most optimum solution.

Shipping
To return your product, you should mail your product to: 4 Hackney Street, Aintree, VIC, 3336, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. In case of major damage, our customer service will take care of shipping as well.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should always consider using a trackable shipping service or purchasing shipping insurance.